{"id":2350,"date":"2009-07-14T09:08:26","date_gmt":"2009-07-14T17:08:26","guid":{"rendered":"http:\/\/www.ogre.nu\/wp\/?p=2350"},"modified":"2009-07-14T09:08:26","modified_gmt":"2009-07-14T17:08:26","slug":"a-perverse-incentive-in-customer-service","status":"publish","type":"post","link":"https:\/\/bendwavy.org\/wp\/?p=2350","title":{"rendered":"a perverse incentive in customer service"},"content":{"rendered":"<p>Awhile ago I worked out that, if you want to watch a different disc every evening using Netflix, your quota (the number of discs you have out at a time) needs to be at least five: three for the mail cycle plus two because Netflix does no processing on Saturday or Sunday.  (This assumes no glitches and no holidays. It also assumes you do <em>not<\/em> get the disc back into the mail on the same day you received it.)<\/p>\n<p>Now I see that Netflix has begun working on Saturdays, reducing the addict&#8217;s minimum quota to four.  That means they&#8217;ll get $6\/month less from each subscriber who applies my reasoning.  Hm.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Awhile ago I worked out that, if you want to watch a different disc every evening using Netflix, your quota (the number of discs you have out at a time) needs to be at least five: three for the mail &hellip; <a href=\"https:\/\/bendwavy.org\/wp\/?p=2350\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23,14],"tags":[],"class_list":["post-2350","post","type-post","status-publish","format-standard","hentry","category-cinema","category-economics"],"_links":{"self":[{"href":"https:\/\/bendwavy.org\/wp\/index.php?rest_route=\/wp\/v2\/posts\/2350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bendwavy.org\/wp\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bendwavy.org\/wp\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bendwavy.org\/wp\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bendwavy.org\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2350"}],"version-history":[{"count":1,"href":"https:\/\/bendwavy.org\/wp\/index.php?rest_route=\/wp\/v2\/posts\/2350\/revisions"}],"predecessor-version":[{"id":2351,"href":"https:\/\/bendwavy.org\/wp\/index.php?rest_route=\/wp\/v2\/posts\/2350\/revisions\/2351"}],"wp:attachment":[{"href":"https:\/\/bendwavy.org\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2350"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bendwavy.org\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2350"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bendwavy.org\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}